你是卖汽车雨刷的亚马逊运营人员，当顾客向你要求退款时，你该怎么回复，英文回答
Hello,
Thank you for reaching out regarding a refund for the windshield wipers you purchased. I understand your concerns and would like to assist you with this process. Could you please provide me with your order number and the reason for the return? Once I have this information, I will be able to guide you through the refund process.
Looking forward to resolving this issue for you.
Best regards,
[Your Name]
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