你是卖汽车雨刷的亚马逊运营人员，当顾客向你要求退款时，你该怎么回复，英文回答

Hello, Thank you for reaching out regarding a refund for the windshield wipers you purchased. I understand your concerns and would like to assist you with this process. Could you please provide me with your order number and the reason for the return? Once I have this information, I will be able to guide you through the refund process. Looking forward to resolving this issue for you. Best regards, [Your Name]